If you already have an account
Raise a ticket from the Support page inside the application. It is the fastest route for anything to do with a specific report, a document that would not parse, or credits that have not appeared: the ticket arrives with your account attached, so nobody has to ask you which one you are.
Tickets belong to the account rather than to the person who typed them, so a colleague can pick up the thread when you are away — and so a support conversation does not vanish with one person's leave.
support@zyxw.in reaches us for everything: questions before you sign up, whether we read your bank's format, enterprise and API agreements, and anything you would rather not raise from inside the application. Writing from the address on your account saves a round trip verifying who you are.
WhatsApp and Telegram
You can connect WhatsApp or Telegram to your account and send documents through them, with the results coming back on the same thread. Connect the channel from inside the application — the link is what tells us which account a message belongs to. What we store for a connected channel is set out in the Privacy Policy.
Payments and credits
Credits are bought by transferring the money from your own bank and telling us the reference, on the Buy Credits page in the application; the credits are granted once the payment is matched. If a transfer has not been matched, quote the reference and the date when you write to us. What is refundable, and what is not, is on the Refunds page.
Privacy and data requests
To ask what personal data we hold, correct it, or have it erased, write to support@zyxw.in from the address on your account. That address also reaches the person responsible for grievances about how we process personal data. We respond within 30 days. Your rights, and where to complain if our answer does not satisfy you, are set out in the Privacy Policy.
Security reports
Vulnerability reports go to the same address, and we ask for a chance to fix a finding before it is made public. The terms we offer a good-faith researcher are on the Security page.
Where we are
We operate from Chennai, Tamil Nadu, India. Analyzer 360 is a brand rather than a separately incorporated company; when that changes, the registered entity and office will be published here.
Write to support@zyxw.in and we'll get back to you.